Horizon DynamicCustomer portals and internal tools
Give customers a clear view of their requests and staff the permissions to act on them. The useful starting point is who can see, edit, or approve each record.
Custom development · Custom software development AI engineering · Systems integration
Custom software.
Your operating rules.
When the rules that make your business work live in spreadsheets and email, an off-the-shelf tool can leave your team doing the same work twice. We build cloud software around those rules, from the customer’s first request to the last approval.
Discuss your project ↗ Example application
An order with an exception.
A customer changes quantities after approval. The system needs to preserve what was originally approved, show what changed, and tell fulfillment which version to use.
Illustrative workflow
- Customer portal · Submit an order or request a revision.
- Business rules · Check the change against the order’s current status.
- Operations · Route exceptions for review and publish the approved version.
Decisions we work through.
SaaS product development
For a subscription product, plan account boundaries, onboarding, and administrative controls alongside the core workflow. Those decisions shape how the software behaves for the second customer as much as the first.
Integration with existing systems
Identify which system owns each field, how updates travel, and what happens if a request fails. A retry should finish the job once, even if a system sends the update twice.
What process has outgrown its spreadsheet?
See how this approach works in a product we operate. Explore Horizon StaffScheduler.
Describe your project ↗